Support tickets within the service desk software are created with full tracking of all communication and response times on any ticket raised providing real-time transparency. Keep your finger on the pulse of your business from anywhere, on any device with this world class help desk software.

Using the service desk, track how well your support teams are looking after your employees, suppliers and business location managers. Keep your suppliers accountable by tracking each supplier issue or request from your locations. Using the online service desk, support tickets are created with full tracking of all communication, response time and internal customer satisfaction on any ticket raised.

Over time areas of concern within a company become visible and management can pro-actively step in and make decisive changes. The ability to use mobile, or tablet devises to both raise, and respond to issues truly creates real-time reporting. Using the help desk software keep your finger on the pulse of your business from anywhere, on any device.

Uses:

  • Annual leave
  • Customer complaints
  • Expense claims
  • Support office requests
  • IT help desk support
  • POS ID requests
  • POS issues
  • Shop fit Maintenance requests
  • Sick leave/ carers leave request
  • Stationary order
  • Supplier issues
  • Time sheet approval

World Manager® service desk best practice:

  • Set Key Performance Indicators around response times and make these an agenda item for every senior management meeting
  • Visit the results regularly within the online service desk, tracking external suppliers to keep them accountable
  • Be clear on exactly what you want to report on so that your ticket categories are well setup from the start
  • Define priority terms so that ticket submitters don’t flag every issue as urgent!
  • See our World Manager® team for more service desk best practice
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