Notices

FoodCo Notices

Company: FoodCo (Jamaica Blue, Dreamy Donuts, Muffin Break) | Platform: Blue Room, Dream Room, MEL

Online Notice Boards Provide A Higher And Faster Reach Of Information

Company: The Foodco Group (Foodco) comprises over 420 franchise business retail outlets trading through the Muffin Break bakery cafe franchise, Jamaica Blue cafe franchise and Dreamy Donuts premium donut and coffee franchise. Foodco is a leader in the specialty bakery cafe, cafe niche markets and premium donut store.

Summary: Foodco has used the message board in the World Manager® to communicate more effectively within their organization. The company has saved time and money by integrating its previous communications process into the message board tool. They have experienced higher and faster reach of information to its employees and franchisees. Foodco has perceived great benefits from the use of this online message board. The following case study details Foodco’s use of the notices tool.

Do you feel this tool has made your job more efficient?

We are definitely more effective at our job right now. We are very pleased with the results we have achieved. We no longer need to spend an afternoon printing and stuffing information in envelopes. We are able to reach more people (franchises and team members) faster and we can even track employees have properly received the information.

What goals did you want to achieve when you decided to launch this tool?

We were mostly looking to increase training. It was extremely important for us to make sure that we could provide accurate and consistent training to everyone on a timely basis. Another important outcome we had in mind was the ability to reach all team members quickly while bypassing franchisees for quicker communication. We definitely were looking to save time in our old activities that were very time-consuming such as printing memos, filling envelopes and posting. We also ended up saving a lot in paper costs. The message board tool became extremely valuable. We were reaching employees faster, saving money and tracking who had received and read the notices. This was something we had no control over before our World Manager® was launched.

What steps did you take to launch this tool within your platform?

Our launch consisted of three stages, plus an incentive program. Stage one was creating our platforms identities and then ensuring our content was accurate. Stage two was holding state group meetings launching our platform. Stage three was providing training sessions around the country to ensure our team had bought into our new online communications suite. We also created incentives to get employees to sign up and complete their training. Some of the incentives we used were movie tickets for those stores whose team members completed the Induction, OH&S, Our Menu and Policies fuel gauges. Any team member who also completed the Barista modules received a double movie pass, and the store whose team completed all these modules got a night out at Gold Class for the team.

How do you measure that the online notice board has been successful?

In the initial stages it was very easy for us to review the success of the platform. We used the stats and reports tool to analyse platform activity. We noticed two amazing improvements: Franchisees were receiving much more information and higher success rate in the execution of promotions.

What are some of the topics you post on the notice board using the notice tool?

The notices tool has enabled us to post any type of information that we would like to communicate within our organization. We post promotion info packs, training, products and supplies, HR issues (changes in legislation), brand awards and memos.

What types of files do you upload into the notices? How to create a message board:

We can upload any type of files into the notices making this tool extremely versatile: pdfs, videos, photos and ACTIV presentations.

Do you email the notices to your employees? Do you have a regular day/time when they post newsletters ready for employees?

We email the notices to the employees mostly from the store level. There is no specific regular time for the postings of newsletters but we are considering it in the future.

How do you encourage the employees to review the message board tool?

We incentivized users initially to log on to World Manager® and that quickly became the norm for our team to communicate through our platform. Franchisees are also encouraged to post their rosters on the online notice board, forcing employees to keep revisiting our platform.

Is there any specific group within your organisation that uses this tool the most?

The departments that use the platform the most are training, marketing and our product team. They not only post information for the team, but also to collaborate among themselves.

In regards to your job role, how useful have you found the ‘mandatory read’ option?

The notices tool has been extremely useful. The use of the ‘mandatory read’ option allows us to track who has read the notices and this reassures us we are communicating properly.

What is the feedback from your employees about the use of this message board tool?

The employees find the tool very convenient. They can access their notices in the store and anywhere they have access to the internet so they always feel that they are up to date with all the news in the organisation.

How long does it take to post a notice and keep them up to date?

Posting a notice is very simple and it takes as much time as sending an email. In order to make the process more efficient, we set a time parameter to keep the notices up to date so the maintenance is minimal.

Before World Manager® how did you used to communicate in your business?

We had a very basic process. We used to print and post or email all the information to the employees.

What advice would you give to others that would like to use this tool efficiently?

We suggest not writing a notice and then sending it via email as it defeats the purpose of the tool. The employees will not log into the platform to check the notices if they are emailed. We label only highly urgent information as ‘mandatory’ to keep communication consistent.

Do you feel this tool has made your job more efficient?

We are definitely more effective at our job right now. We are very pleased with the results we have achieved. We no longer need to spend an afternoon printing and stuffing information in envelopes. We are able to reach more people (franchises and team members) faster and we can even track employees have properly received the information.

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