Service Desk

Support tickets are created within the service desk with full tracking of all communication and response times on any ticket raised.

Support tickets within the service desk software are created with full tracking of all communication and response times on any ticket raised providing real-time transparency. Keep your finger on the pulse of your business from anywhere, on any device with this world class help desk software.

Using the service desk, track how well your support teams are looking after your employees, suppliers and business location managers. Keep your suppliers accountable by tracking each supplier issue or request from your locations. Using the online service desk, support tickets are created with full tracking of all communication, response time and internal customer satisfaction on any ticket raised.

Over time areas of concern within a company become visible and management can pro-actively step in and make decisive changes. The ability to use mobile, or tablet devises to both raise, and respond to issues truly creates real-time reporting. Using the help desk software keep your finger on the pulse of your business from anywhere, on any device.

Using the help desk software, track how your support teams are looking after your employees, suppliers and business location managers.
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Location Audits

Measure performance and compare results with immediate reporting by location or area. Managers can upload images directly to all reports on issues within the operation. Use this tool as your official inspection report software for location reviews, site visitation reports, and safety compliance tracking needs. This tool is now used by many Brands as their main employee health & safety software compliance tracker.

Hold your business partners and location managers accountable by tracking all audits online. Measure employee health & safety performance and compare results with immediate reporting by location or area. Managers can upload images directly to all reports on issues within the operation. Audit, record and analyze in real time to improve operational efficiency from anywhere, on any device.

Location Reviews, also known as inspection reports, can be used to perform safety inspections and are easily completed on tablet devices during Area Manager visits. They can be copied and made available for the location managers to use as an action plan for improvement. Locations can easily be compared to create a sense of healthy competition among locations. A printout of a report template can be useful to take with you while conducting the audit on site. Some Area Managers do this whole process online using Android tablets or iPads.

Create location reviews, site visitation reports and employee health & safety audits online.
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Forms

Upload your paper-based forms into the forms tool template and experience real time mobile business with paperless records and reporting of all standard forms used in the workplace. The Online form tool assists businesses by transitioning paper-based forms to a clean, seamless, online format. Information such as annual leave requests, expense re-imbursements and employee information can be viewed, recorded and managed by superiors anywhere, anytime on a tablet or mobile device. Have your management team escalate information, sign-off on approved forms, and record detailed notes or on forms submitted by employees. Email notifications ensure that when a need arises, all parties are notified and are able to action immediately.

The new best practice in daily forms used by all departments. Upload your paper-based forms into the forms tool template and experience real time mobile business with paperless records and reporting of all standard forms used in the workplace.

With real-time reporting, keep your finger on the pulse of your business from anywhere, on any device. Forms management is a breeze with location managers instantly being notified by email and required to follow up and close off outstanding signatures, or employee requests. World Manager stores all forms filed in the platform for easy reference at any time. The forms tool is fully customizable in terms of reporting on who receives it, who signs off on it, and who can oversee the forms. Like incident reports, forms can be set to escalate automatically to the next level in the management structure if no action is taken after a set amount of time. Files can also be uploaded with forms (such as photos, receipts, etc.).

The new best practice in daily forms used by all departments.
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