Location Audits

Measure performance and compare results with immediate reporting by location or area. Managers can upload images directly to all reports on issues within the operation. Use this tool as your official inspection report software for location reviews, site visitation reports, and safety compliance tracking needs. This tool is now used by many Brands as their main employee health & safety software compliance tracker.

Hold your business partners and location managers accountable by tracking all audits online. Measure employee health & safety performance and compare results with immediate reporting by location or area. Managers can upload images directly to all reports on issues within the operation. Audit, record and analyze in real time to improve operational efficiency from anywhere, on any device.

Location Reviews, also known as inspection reports, can be used to perform safety inspections and are easily completed on tablet devices during Area Manager visits. They can be copied and made available for the location managers to use as an action plan for improvement. Locations can easily be compared to create a sense of healthy competition among locations. A printout of a report template can be useful to take with you while conducting the audit on site. Some Area Managers do this whole process online using Android tablets or iPads.

Create location reviews, site visitation reports and employee health & safety audits online.
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Incident Reports

By creating an incident report template, you acquire 100% visibility into all open, closed and escalated incidents. Managers submit incident reports and upper management actions the incidents as soon as they receive the automated email or calendar notifications. The new best practice in incident management. Upload your current incident report form into the incident report template and experience real time mobile business with paperless records and reporting of all incidents in the workplace.

Tracking customer or workplace accidents through to product malfunctions is an operational must. Incident management can be tracked with 100% visibility into all open, closed and escalated incidents. Managers use the online incident report form to submit incident reports and upper management actions the incidents as soon as they receive the automated email or calendar notifications.

Create your incident report form online providing a template for employees to raise an incident while it is still fresh in the minds of those involved. With real-time reporting, keep your finger on the pulse of your business from anywhere, on any device.

Incident management is a breeze with the location managers instantly being notified by email and required to follow up and close off the incident. World Manager® stores all reports filed in the platform for easy reference at any time. An Incident Report form online is fully customizable in terms of reporting and who receives it. The reports can be set to escalate automatically to the next level in the management structure if no action is taken after a set amount of time. Files can also be uploaded with the report (such as photos of damage caused, doctors’ certificates, etc.).

Tracking customer and incident management through to product malfunctions is an operational must.
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Online Forms

Upload your paper-based forms into the forms tool template and experience real time mobile business with paperless records and reporting of all standard forms used in the workplace. The Online form tool assists businesses by transitioning paper-based forms to a clean, seamless, online format. Information such as annual leave requests, expense re-imbursements and employee information can be viewed, recorded and managed by superiors anywhere, anytime on a tablet or mobile device. Have your management team escalate information, sign-off on approved forms, and record detailed notes or on forms submitted by employees. Email notifications ensure that when a need arises, all parties are notified and are able to action immediately.

The new best practice in daily forms used by all departments. Upload your paper-based forms into the forms tool template and experience real time mobile business with paperless records and reporting of all standard forms used in the workplace.

With real-time reporting, keep your finger on the pulse of your business from anywhere, on any device. Forms management is a breeze with location managers instantly being notified by email and required to follow up and close off outstanding signatures, or employee requests. World Manager stores all forms filed in the platform for easy reference at any time. The forms tool is fully customizable in terms of reporting on who receives it, who signs off on it, and who can oversee the forms. Like incident reports, forms can be set to escalate automatically to the next level in the management structure if no action is taken after a set amount of time. Files can also be uploaded with forms (such as photos, receipts, etc.).

The new best practice in daily forms used by all departments.
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External Surveys

Separate logins provide full auditing capabilities, creating online reports with privacy settings and administrator approval level features. The External Survey tool is a way of gathering feedback or information from third parties or customers like secret shopper or mystery shopping providers.

Third parties will be able to audit, record and take photos in real time from anywhere, on any device. Create site visits or secret shopper reports for external suppliers to independently audit your business. Experience real time mobile business with paperless records and reporting of all independent safety site inspections, mystery shopping or secret shopper reports. Separate logins provide full auditing capabilities, creating online reports with privacy settings and administrator approval level features.

Results of mystery shopping surveys can be analyzed by store managers. If the store managers should not see the results, the reports can be set to go directly to the national level. A generic username and password can be given to anyone for the purpose of logging in and completing the reports.

Create site visits or mystery shopper reports for external suppliers to independently audit your business.
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Customer Feedback

Create a customer satisfaction survey for suppliers, third party providers, contractors and customers external to your business.

Receive feedback from anyone that has ever done business with your company or been a customer, by taking them directly from your website to your survey, or invite them via email. With a real-time customer satisfaction survey tool from anywhere, on any device, even your suppliers and customers have the freedom to talk to you when they want.

Using the customer satisfaction survey tool, create online surveys for suppliers, third party providers, contractors and customers external to your business.
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Service Desk

Support tickets are created within the service desk with full tracking of all communication and response times on any ticket raised.

Support tickets within the service desk software are created with full tracking of all communication and response times on any ticket raised providing real-time transparency. Keep your finger on the pulse of your business from anywhere, on any device with this world class help desk software.

Using the service desk, track how well your support teams are looking after your employees, suppliers and business location managers. Keep your suppliers accountable by tracking each supplier issue or request from your locations. Using the online service desk, support tickets are created with full tracking of all communication, response time and internal customer satisfaction on any ticket raised.

Over time areas of concern within a company become visible and management can pro-actively step in and make decisive changes. The ability to use mobile, or tablet devises to both raise, and respond to issues truly creates real-time reporting. Using the help desk software keep your finger on the pulse of your business from anywhere, on any device.

Using the help desk software, track how your support teams are looking after your employees, suppliers and business location managers.
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Goals

Create team buy-in by allowing all key players to comment on, and close off completed tasks. The Goals tool allows you to control and monitor the business projects that are created & assigned, as well as the progress that users are making on those goals. Milestone progress, and due dates for the selected goal, can be monitored with deadlines appearing in the integrated calendar tool.

Manage and monitor various goals and projects within your business by creating and assigning project milestones to individual users and tracking overall progress towards achieving the overall outcome.

The Goals tool has a variety of applications across your business. It can be used to track and manage an individual employee's progress towards achieving personal goals identified in their annual performance appraisal. It can also be used to manage larger projects where multiple people across multiple areas of your business need to contribute to the accomplishment of a shared goal.

Allow HR and Operations teams to set company goals and milestones for key team members to hit.
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Stats & Reports

The automated dashboard reporting tool provides real-time reporting on all tools, from training compliance, the completion of performance reviews, to the operational performance of your location.

Create PDF reports, colorful graphs or export to Excel for further analysis, from a local level to a national, or even international level. With real-time reporting, keep your finger on the pulse of your business from anywhere, on any device.

Set up the automated reporting dashboard auto-email feature to send compliance reports on set dates to key players. Keep operational performance in front of the managers running the business. With the depth of World Manager® reporting, nothing is left to guesswork. Analyze in real time to improve operational efficiency from anywhere, on any device.

“What you focus on, you create” - Make key support players responsible for their statistics as part of their weekly and monthly KPI's.

Automated statistics provide real-time reporting on all tools.
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