Create a custom online inspection report or use your incident report template for reporting of all audits, safety checks, accidents, customer issues and incidents. The tools within the Operations Suite are designed for CEOs and Operations Managers to use via mobile phones, tablets or laptops.
Create location reviews, site visitation reports and OSHA audits online. Measure performance and compare results with immediate reporting by location or area. Managers can upload images directly to all reports on issues within the operation.
Tracking customer and incident management through to product malfunctions is an operational must. By creating an incident report template, you acquire 100% visibility into all open, closed and escalated incidents. Managers submit incident reports and upper management actions the incidents as soon as they receive the automated email or calendar notifications.
The new best practice in daily forms used by all departments. Upload your paper-based forms into the forms tool template and experience real time mobile business with paperless records and reporting of all standard forms used in the work place.
Create site visits or mystery shopper reports for external suppliers to independently audit your business. Separate logins provide full auditing capabilities, creating online reports with privacy settings and administrator approval level features.
Using the customer satisfaction survey tool, create online surveys for suppliers, third party providers, contractors and customers external to your business. Receive feedback from anyone that has ever done business with your company or been a customer.
Using the help desk software, track how your support teams are looking after your employees, suppliers and business location managers.
Support tickets are created within the service desk with full tracking of all communication and response times on any ticket raised.