Companies Use LMS Technology

How Do Companies Use LMS Technology?

Companies like McDonald’s have used LMS technology as part of their learning and development strategy for years.

Their systemized training process began as early as 1948 when Richard and Maurice McDonald streamlined their operations with the Speedee Service System.

The system dictated how many minutes it would take for a meal to be prepared and how the dining areas would be cleaned. It turned the McDonald’s kitchen into a mini-factory, allowing them to sell food faster and cheaper.

Then, in 1961, McDonald’s rolled out the Hamburger University in Illinois to train its staff on four concepts: consistency, service, value, and cleanliness.

Their training efforts resulted in less waste and higher profits. There was consistency in all their locations: Diners would know what to expect because the food looked and tasted the same. This helped build McDonald’s into a global brand.

“Learning is our culture and has been since day one,” Allyson Carter, Senior Director of Design and Education Strategies.

Since then, McDonald’s courses have evolved from how to grill juicy burgers into how to manage leadership, operations and customer service.

The largest McDonald’s franchise, Arcos Dorados, uses McCampus LMS to administer courses to its staff. It allows them to standardize all their courses, manage virtual classrooms and store all their data in the cloud. Employees can access Hamburger University’s online training sessions on their mobile devices and learn when it’s convenient for them.

McDonald’s also uses AccessMCD to provide targeted training to staff in different job roles. Employees can access resources for topics such as menu support, food preparation, and restaurant processes and practices.

The McDonald’s learning management system:

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A new staff member is required to take the Station Observation Checklist (SCO) training using the LMS. Once they complete a module for a specific station, such as the grill, a crew trainer is assigned to them for practical training. They can only work on that station once the crew trainer signs off on their competence.

When a crew member wants to be considered for a promotion, all they have to do is complete the SOC training and get a glowing recommendation from a shift manager.

Domino’s Pizza is using the World Manager LMS to ensure training consistency across all their branches

They no longer have to rely on guesswork to track results from their compliance training or worry about communication breakdowns within the team.

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Just like Domino’s Pizza, companies can use the World Manager platform to train, communicate and track compliance all in one platform.

The World Manager platform helps companies to:

  • Streamline internal communication
  • Consolidate their business processes
  • Manage the employee’s life cycle
  • Get real-time reports on training initiatives
  • Automate exit interviews

“Using the World Manager Platform, we’ve been able to maintain a 98% completion rate of Training across all of our employees. This has had a direct correlation to our sales performance.” – Ashwine Dhanuka, the General Manager Operations at Domino’s Pizza

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What Technology Is LMS Based On?

LMS technology is based on two major specifications: SCORM and xAPI.

SCORM

SCORM is an acronym for the Shareable Content Objective Reference Model. It’s used by programmers as a guide when they’re writing LMS code.

SCORM standardizes eLearning components so content developed for one platform can be understood by another.

Companies that use a SCORM-compliant LMS enjoy a user-friendly interface and high interoperability authoring tools. This allows them to create engaging content and easily migrate course content from one platform to another.

World Manager uses Standalone SCORM to complement its self-authoring training tools. As an administrator, this gives you better control over the training process.

Standalone SCORM makes it possible for you to assign a SCORM package to your employees without attaching it to eLearning content. And when a SCORM module is completed, you’ll get a report through the Stats and Report tool.

Experience API

The xAPI standard records both online and offline learning experiences. It enhances how companies measure the impact of their informal training.

Since xAPI communicates with your content, document management, helpdesk, and Human Resource Information System, your LMS will track so much more than learning activities.

It will give you insight on attendance, test scores, work outputs, deliverables, and course completions. If your employees use their device to interact on social media or win an award in games and simulations, your xAPI-enabled LMS will record it.

The Learning Record Store keeps all this data in a central location so you can have less LMS integrations.

3 Ways You Could Use LMS Technology

  1. Use LMS technology to deliver engaging learning: Your training completion rates increase when employees are engaged through videos, images, games, and other forms of interactive content. Changing mundane topics into a fun learning experience makes employees active participants in your training program.
  2. Use LMS technology to create a collaborative culture: You can utilize discussion groups, live chat and other social tools to encourage collaboration and peer-to-peer mentorship.
  3. Use LMS technology to provide on-demand learning: An LMS can deliver courses on mobile devices so your employees can gain knowledge anywhere, anytime. It breaks down courses into micro-chunks of information so they can grasp key concepts faster.

Before you settle on an LMS, ask for a demo from the vendor. If you reach out to World Manager LMS, this process takes less than an hour.

Here’s a breakdown of what to expect when you book a demo:

  • The 5-10 minute phone call: A World Manager expert will call you back to find out if the LMS is a good fit for your business needs.
  • The 30-minute face-to-face video call: If both you and the World Manager expert are on the same page about moving forward, you can schedule a one-on-one video call to discuss your business needs in detail. At the end of this call, you’ll have a high-level overview of the World Manager’s training, operations, communications, and employee development tools.
  • The 60-minute face-to-face video call: At this point, the World Manager expert will have a better understanding of your business needs. They will have a conversation with you in response to your needs and give you a walkthrough of the platform’s functions. In addition, you’ll discuss how World Manager could create a customized solution for your business.

Just like McDonald’s and Domino’s Pizza, you could leverage LMS technology to transform how you do business. Get your hands on their recipe for success by talking to an expert right away.

Disclaimer: This information is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor World Manager will assume any legal liability that may arise from the use of this information.

The best companies use World Manager to train staff, maintain standards, and set the company up on the road to success.